Frequently Asked Questions
Everything you need to know about shopping with Tru Earth AU & NZ.
Where does Tru Earth AU & NZ ship to?
We provide reliable shipping across Australia and New Zealand. Delivery times vary by region, but most orders arrive within 3-7 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Are your products environmentally friendly?
Yes, at Tru Earth AU & NZ, we prioritize sustainability. Our products are designed to reduce plastic waste and utilize eco-conscious packaging whenever possible.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placement, and we will do our best to assist you.